Return & Refund policy

At SYNOPHEA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below for information about eligibility, returns, exchanges, and refunds.

1. Return Eligibility:

You may request a return within 30 days of receiving your order, provided the item meets our return conditions.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must include its original packaging, accessories, and included items.
  • Proof of purchase or an order number must be provided.
  • The return request must be submitted within the applicable return period.

Certain products may be ineligible for return due to hygiene, safety, or other legal restrictions.

2. Damaged, Defective, or Incorrect Items:

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and clear photos or videos where appropriate. We will review your request and provide instructions for a suitable resolution, which may include a replacement or refund.

3. How to Request a Return:

To request a return:

  • Contact our customer support team through the contact page on our website.
  • Provide your order number and the reason for the return.
  • Wait for our team to confirm eligibility and provide return instructions.
  • Package the product securely and follow the instructions provided.

Please do not send items back before your return request has been approved.

4. Return Shipping Costs:

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

If an item is confirmed to be defective, damaged, or incorrectly supplied, we will explain the available return or replacement arrangements in accordance with applicable law.

Original shipping charges may not be refundable unless required by law or otherwise stated by us.

5. Refunds:

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If your refund is delayed, please check with your payment provider before contacting us for further assistance.

6. Exchanges and Replacements:

If you receive a defective, damaged, or incorrect item, contact us to discuss an eligible replacement or exchange.

Exchanges are subject to product availability. If a replacement is unavailable, an alternative resolution may be offered in accordance with applicable law.

7. Non-Returnable Items:

Some items may not be eligible for return, including:

  • Products that have been used, damaged through misuse, or altered after delivery.
  • Personal-care or hygiene products that cannot legally or safely be resold after opening.
  • Gift cards and digital products, where applicable.
  • Items specifically marked as non-returnable, where permitted by law.

These exclusions do not limit any consumer rights that cannot legally be excluded.

8. Cancellations:

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched.

If an order has already shipped, the standard return procedure may apply.

9. Contact Us:

For return, refund, or exchange inquiries, please contact our customer support team through the contact page on our website. Include your order number so we can assist you efficiently.

Thank you for shopping with SYNOPHEA. We appreciate your trust and the opportunity to serve you.